To exercise your right of cancellation, you must give written notice to softwarebrands. Giving details of the goods ordered and (where appropriate) their delivery. It is your responsibility to ensure we receive this notification. (You may be asked to provide evidence of this in the unlikely event we do not have a record of your notification) Notification by telephone is not accepted.

Exceptions to the right include software OEM (Original Equipment Manufacture) software are not returnable nor refundable this is due to the product activation key code being exposed. OEM hardware is not refundable but an exchange will be offered only. These items will remain the property of the consumer and will not be credited.

The 7-day and the 14-day returns regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation. The 7-day provision is designed to ensure such goods can be sold as new again. You will be wholly responsible under the 7-day regulation for the cost of return delivery and all damages will be at the consumer’s risk. We interpret reasonable care as meaning the goods are in perfect condition with all box and packaging intact. All accessories must be unopened. Goods that have not been agreed by softwarebrands for return will not be accepted and will be refused. Goods that do not fall into the above criteria and are not resalable as new will be subjected to a 25% handling fee off the purchase price to bring product into a saleable condition. All transactions processed comply with the Distance Selling Regulations 2000.